SLA-Based Technical Support
Your business relies on technology that works when you need it. Our SLA-based technical support ensures your applications remain operational, your team stays productive, and your customers experience seamless service - every time.
What Our SLA-Based Support Delivers
Unplanned downtime disrupts productivity and damages reputation. With our structured service level agreements (SLAs), you gain predictable response times, guaranteed uptime, and a support team dedicated to resolving issues before they impact your operations. We tailor our support to your needs, so you focus on growth while we handle the rest.
Challenges We Solve for Your Business
Technology failures don't just cause frustration - they interrupt workflows, delay projects, and risk customer trust. Without a reliable support framework, even minor issues can escalate into costly disruptions. Our SLA-based support is designed to mitigate these risks, providing clarity, consistency, and control over your IT environment.
Many businesses struggle with unpredictable support costs, slow response times, and unclear accountability. We address these challenges by offering transparent agreements, rapid issue resolution, and proactive monitoring. Whether it's a critical outage or a routine query, our structured approach ensures your systems remain stable and your team stays focused on what matters most.
Critical Application Downtime
Unexpected crashes halt business operations, leading to lost revenue and customer dissatisfaction.
Unpredictable Support Costs
Ad-hoc fixes and reactive maintenance create budgeting uncertainties and financial strain.
Slow Response Times
Delays in issue resolution prolong disruptions, affecting both internal teams and end users.
Lack of Accountability
Without defined SLAs, support providers often fail to deliver consistent, measurable results.
Our Support Tiers: Tailored to Your Needs
We recognise that every business has unique requirements. Our SLA-based support is available in three tiers, each designed to match your operational demands and budget. Choose the level of coverage that aligns with your priorities, from basic assistance to comprehensive, round-the-clock protection.
We offer clear pricing, defined response times, and dedicated support channels for each tier.
| Tier 1 | Tier 2 | Tier 3 | |
|---|---|---|---|
| Response Time | 1 hour | 12 hours | 1 business day |
| Coverage | 24/7 | Monday to Friday | Monday to Friday |
| Support Channels | All channels | All channels | Email only |
| Uptime Guarantee | |||
| Starting from* | £850 per month | £550 per month | £350 per month |
* Per application
Core Features Across All Tiers
Every SLA-based support plan we offer is built on a foundation of reliability and expertise. No matter which tier you choose, you'll always receive essential services designed to keep your applications secure, functional, and up to date.
Software Maintenance
Regular updates and optimisations to ensure your applications run smoothly and efficiently.Security Patching
Timely application of critical security updates to protect your systems from vulnerabilities.Debugging and Bug Fixing
Dedicated troubleshooting to resolve issues and restore functionality as quickly as possible.Application-Specific Support
Expert assistance for all queries and challenges related to your covered applications.Why Partner With Us
Our approach is rooted in accountability and transparency. We don't just meet SLAs - we exceed them, ensuring your technology supports your business goals without unexpected interruptions. With years of experience across industries, we understand the importance of reliability and responsiveness.
We combine technical expertise with a customer-first mindset, delivering support that adapts to your evolving needs. Our clients trust us to maintain their systems, protect their data, and provide peace of mind. When you choose our SLA-based support, you're not just getting a service provider; you're gaining a partner invested in your success.
Reliability starts with the right partnership. Experience support that's as committed to your success as you are.
