Dedicated Support Hours
Occasional technical issues shouldn't disrupt your business. With our Dedicated Support Hours, you gain access to expert assistance precisely when you need it - without the commitment of a monthly contract.
What Are Dedicated Support Hours?
Dedicated Support Hours provide a flexible way to access professional IT support on your terms. Purchase a block of hours upfront and use them as needed, ensuring you have expert help available for troubleshooting, guidance, or system optimisation. This approach is ideal for businesses that require occasional support but want to avoid the ongoing costs of a full service-level agreement (SLA).
Common Scenarios We Address
Even the most reliable systems can encounter unexpected challenges. Dedicated Support Hours are designed to help you navigate these situations efficiently, so your team can focus on what matters most.
Whether it's resolving a sudden technical glitch, configuring new software, or receiving expert advice on system upgrades, our support is tailored to your requirements. You only pay for the time you use, making it a cost-effective solution for businesses with intermittent support needs.
Unexpected Technical Issues
Sudden system failures or software malfunctions can halt productivity, but immediate access to support minimises downtime.
Software Configuration
New applications or updates may require expert setup to ensure seamless integration with your existing infrastructure.
System Optimisation
Performance bottlenecks or inefficiencies can slow down operations, and targeted support helps restore optimal functionality.
Expert Consultation
Strategic decisions about IT infrastructure benefit from professional insights, ensuring your investments align with long-term goals.
How We Deliver Support
Our approach is built on responsiveness and clarity. When you purchase a block of Dedicated Support Hours, you secure a team of specialists ready to assist with your specific needs. Each request is handled with the same urgency and professionalism as our full-service contracts, ensuring consistent quality and reliability.
We provide transparent tracking of your remaining hours, so you always know what's available. Response times are guaranteed within one working day, and our remote assistance ensures quick resolution without the need for on-site visits.
Flexible Hour Blocks
You purchase hours in blocks of five, with the flexibility to use them in 30-minute increments.
Transparent Session Records
Each support session is documented, so you have a clear record of the work completed.
12-Month Hour Validity
Your unused hours remain valid for 12 months, giving you peace of mind for future needs.
What You Can Expect
Dedicated Support Hours are designed to be straightforward and adaptable. You receive priority access to our technical team, with support tailored to your business environment.
Competitive Rates
We offer competitive rates starting at £200 per hour, with discounts for larger blocks.Wide Coverage
Your purchased hours cover a wide range of IT issues, from troubleshooting to strategic advice.Dedicated Support Portal
A dedicated support portal allows you to log requests and track progress effortlessly.Remote Assistance
All assistance is delivered remotely, ensuring rapid response without geographical constraints.Why Partner With Us
Choosing Dedicated Support Hours means partnering with a team that values your time and budget. We understand that not every business requires round-the-clock support, which is why we've created a solution that balances cost and reliability.
Our experts bring years of experience across industries, ensuring you receive practical, actionable solutions. With no long-term contracts or hidden fees, you maintain full control over your IT support expenditure.
Flexible support means no wasted resources. Use your hours for troubleshooting, optimisation, or strategic advice.
